Goalcity Refund and Returns Policy

At Goalcity, your satisfaction is our priority. We understand that sometimes, items may not meet your expectations. That’s why we offer a comprehensive Refund and Returns Policy to ensure a smooth shopping experience. Please read our guidelines below to understand our process.

Eligibility for Returns

  • Items must be returned within 30 days of the purchase date.
  • To be eligible for a return, the item must be in its original condition: unworn, unwashed, and with all tags attached.
  • Proof of purchase is required for all returns. This can be a receipt, order number, or confirmation email.
  • Only regular-priced items are eligible for a refund. Unfortunately, sale items cannot be refunded.

Non-Returnable Items

Certain types of items cannot be returned, including:

  • Personalized items
  • Underwear and socks
  • Gift cards
  • Clearance items

Please contact our customer service team at [email address] before initiating a return if you are unsure about your item’s eligibility.

How to Initiate a Return

  1. Contact Us: Email our customer service team at [email protected] with your order number and reason for the return.
  2. Approval: Once your return request is approved, you will receive detailed instructions on how to send your item back to us.
  3. Shipping: Customers are responsible for return shipping costs unless the item received is damaged or incorrect.

Refund Process

Once we receive your returned item, we will inspect it to ensure it meets the eligibility criteria. You will be notified via email once your return is processed.

  • Approved Refunds: If approved, your refund will be processed within 7-10 business days. The refund will be applied to your original payment method.
  • Partial Refunds: Items that are returned not in their original condition (missing tags, signs of wear) may be subject to a partial refund.
  • Shipping Costs: Please note that original shipping costs are non-refundable.

Exchanges

If you wish to exchange an item for a different size or color, please contact our customer service team within 30 days of purchase. Exchanges are subject to stock availability.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order. We will arrange a replacement or full refund at no additional cost to you.

Late or Missing Refunds

If you haven’t received a refund yet, please follow these steps:

  1. Check your bank account: Sometimes refunds may take a few days to process.
  2. Contact your bank or credit card provider: It may take some time before your refund is officially posted.
  3. If you’ve done all of this and still haven’t received your refund, please contact us at [email protected].

Contact Information

If you have any questions regarding our Refund and Returns Policy, feel free to reach out to us at:

  • Phone: (512) 996-0360
  • Address: 8600 N Fm 620 Austin, Texas(TX), 78726
  • Email: [email protected]

At Goalcity, we strive to provide top-notch customer service for all your children’s fashion needs. We appreciate your understanding and support.